Delivery & Returns Policy
Delivery applies to UK Mainland addresses only. We aim to supply all products from stock, so your order is normally despatched within three working days via Royal Mail, although at peak times we ask you to allow a little longer (up to 28 days).
Delivery charges are flat rates according to approximate package weight, and these are displayed at the time of purchase in your shopping basket.
Ordering outside the UK Mainland may incur an additional postal charge. Please contact us for a quotation.
All delivery dates provided are estimates and we shall not be liable to make good any damage or loss of whatever nature arising directly or indirectly from delay in delivery. Once goods are delivered to your designated address they become your sole responsibility and we shall not be liable for any loss or damage to goods thereafter.
For cheque payments please allow seven working days for cheque clearance prior to despatch. Please make cheques payable to ‘Black Gundog’.
In the unlikely event that your item is not in stock, we will contact you, giving you the option to either cancel your order or place the item on back order.
Guarantee & Returns
We offer a no-quibble guarantee, and will replace or refund any item that does not meet with your satisfaction.
You may for any reason cancel your order before the goods are despatched, or within seven days from receiving the items. Black Gundog will make a full refund (excluding p&p) provided the goods are returned in re-saleable condition with their original packaging and within fourteen days of purchase. This does not affect your statutory rights.
We will refund within 14 days of the goods being returned. We strongly recommend that you send returns by recorded post. Always retain proof of postage. Please note that the company does not pay return postage. Returned goods remain the customer's responsibility until safely received by us.
If you receive damaged or faulty goods please inform us via email or phone and we will arrange for a replacement to be sent promptly.
Terms & Conditions
These terms and conditions apply to all transactions on www.blackgundog.com. Please read them through before placing your order. We may occasionally change these terms without notice to our customers and changes will apply to all subsequent orders. The product offered on this website shall be governed by English Law and will be subject to the jurisdiction of the English Courts. These terms and conditions do not affect your legal rights.
By accessing, browsing and using this website you acknowledge your agreement to the following laws and regulations. The website is Copyright © 2007 Black Gundog. All copyright, trademarks and all other intellectual property rights in all material or content of the website remain vested in us. The material and content of this website is for your personal, non-commercial use only and you may only download such material required to make a purchase. Any other use of the material and content of this website is forbidden.
Pricing and Payment
All transactions are carried out in UK Pounds Sterling and goods are sold under English law. The price charged and the one you pay is the price displayed on our website at the time we receive your order. If, however, we discover an error in the price of goods ordered, we will contact you and give you the option of either reconfirming your order at the new price or cancelling your order.
How to Order
Making a purchase online couldn’t be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment in full is due at the time of placing your order. Online orders are processed via Paypal, and we accept Visa, Mastercard, Visa Delta, Visa Electron, Switch, Solo, and JCB. All payments will be made in pounds sterling and your card details will be validated before your order is accepted.
Please telephone 0845 009 1509 to place your order. Telephone orders can be paid for using the above card options or via cheque.
Please complete the Black Gundog order form and send with cheque made payable to ‘Black Gundog’, to Black Gundog, Dog Kennel Barn, Nottingham Road, Lount, LEICS, LE65 1SD. Order forms and product literature can be requested from email@example.com or by calling 0845 009 1509.
Security & Privacy
All card payments on our site are made on a secure payment page hosted by Paypal. This means your credit card information is encrypted prior to being transferred to the Streamline for authorisation and your details are not filed on our computer system. Paypal supports the full range of fraud-prevention methods including online transactions authorisation, cardholder verification (i.e. via Verified by Visa and MasterCard Secure Code), and Address Verification Service (AVS).
Your privacy is important to us and we are committed to protecting your private information. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes